Privacy Policy
This Privacy Policy describes how Urban Escapes ("we," "us," or "our") collects, uses, and shares information about you when you use our website, urbanescapeschicago.com (the "Site"). This Privacy Policy applies to all users of the Site.
Information We Collect
We collect several types of information from and about users of our Site, including:
- Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, and postal address. We collect this information when you voluntarily provide it to us, such as when you fill out a contact form, subscribe to our newsletter, or create an account.
- Usage Data: This includes information about how you use our Site, such as the pages you visit, the links you click, and the searches you conduct. We collect this information automatically through cookies and other tracking technologies.
- Device Information: This includes information about the device you use to access our Site, such as your IP address, browser type, operating system, and device identifiers. We collect this information automatically.
- Location Data: We may collect information about your location if you enable location services on your device. We use this information to provide you with location-based services, such as suggesting nearby locations.
How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Improve Our Services: We use your information to operate, maintain, and improve our Site and services. This includes personalizing your experience, providing customer support, and developing new features.
- To Communicate with You: We use your information to communicate with you, such as sending you newsletters, responding to your inquiries, and providing you with updates about our services.
- To Market Our Services: We may use your information to market our services to you, such as sending you promotional emails or showing you targeted advertisements. You can opt out of receiving marketing communications at any time.
- To Protect Our Rights and Interests: We may use your information to protect our rights and interests, such as preventing fraud, enforcing our terms of service, and complying with legal obligations.
- For Analytics and Research: We use your information for analytics and research purposes, such as understanding how users interact with our Site and services.
Sharing Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We share your information with third-party service providers who help us operate our Site and provide our services. These service providers include web hosting providers, email marketing providers, and analytics providers. These service providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- Business Partners: We may share your information with our business partners, such as location owners and event planners. We will only share your information with business partners who have agreed to protect your privacy.
- Legal Obligations: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
- With Your Consent: We may share your information with third parties with your consent.
Cookies and Other Tracking Technologies
We use cookies and other tracking technologies to collect information about your use of our Site. Cookies are small text files that are stored on your device when you visit a website. We use cookies to remember your preferences, track your activity, and personalize your experience.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you block or delete cookies, you may not be able to use all of the features of our Site.
We use the following types of cookies:
- Essential Cookies: These cookies are necessary for the operation of our Site. They allow you to access secure areas of our Site and use essential features.
- Performance Cookies: These cookies collect information about how you use our Site, such as the pages you visit and the links you click. We use this information to improve the performance of our Site.
- Functional Cookies: These cookies allow us to remember your preferences, such as your language and location. We use this information to personalize your experience.
- Advertising Cookies: These cookies are used to show you targeted advertisements. They track your activity across different websites and collect information about your interests.
Your Rights
You have the following rights with respect to your personal information:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request that we delete your personal information.
- Objection: You have the right to object to our processing of your personal information.
- Restriction: You have the right to restrict our processing of your personal information.
- Portability: You have the right to receive your personal information in a portable format.
- Withdrawal of Consent: If you have given us your consent to process your personal information, you have the right to withdraw your consent at any time.
To exercise your rights, please contact us at [email protected].
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Using encryption to protect your personal information when it is transmitted over the internet.
- Storing your personal information on secure servers.
- Limiting access to your personal information to authorized personnel.
However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
Children's Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected].
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our Site and update the "Last Updated" date at the top of this Privacy Policy. Your continued use of our Site after the posting of changes constitutes your acceptance of the changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Urban Escapes
Privacy Department
225 N. Wabash Ave, Suite 2400
Chicago, IL 60601
[email protected]
(312) 555-9876
Policy Author: Elena Rodriguez, Chief Privacy Officer
Last Updated: October 26, 2023